FAQ


Contents

  1. 1 I have bought a new phone. How can I transfer my data to the new phone
  2. 2 I have bought a new phone. How can I transfer my data to the new phone using aWallet Cloud
  3. 3 How to make a backup. Where is stored backup of the encrypted file on SD card
  4. 4 How do I restore data from backup
  5. 5 If I forget my password. Is there a way to recover my data
  6. 6 I've changed the password but don't remember it. But I do remember my old password. Is there a way to recover my data?
  7. 7 I changed my fingerprint in my phone and now can't access aWallet app with my fingerprint
  8. 8 I reset my phone, how can I recover my data in aWallet
  9. 9 I cannot find the Pro version in Google Play
  10. 10 How do I upgrade to PRO
  11. 11 I have upgraded to PRO, but cannot find the password generator
  12. 12 I have lost PRO upgrade
  13. 13 I've imported data from CSV. How to split imported records to relevant categories
  14. 14 Password Generator is not available for new Category imported from CSV, only for existing Categories
  15. 15 How to export data to CSV. Where are stored exported Categories in CSV
  16. 16 Cannot backup, "Backup data file" item is gray, can not be executed
  17. 17 Cannot find data.crypt or CSV backup on SD card
  18. 18 When I connect my phone to PC using USB cable I don't see data.crypt file or exported CSV files
  19. 19 How do I change my password? The option Change Password is grayed out
  20. 20 How to change the algorithm?
  21. 21 Can I copy record fields to the clipboard
  22. 22 How can I change Category icon
  23. 23 Is there a way to move entries from one category to another
  24. 24 Cannot find the menu button
  25. 25 Why the menu item "Reset aWallet" is available when aWallet is locked
  26. 26 Is my data well protected?
  27. 27 Where my master password stored?
  28. 28 Password not deleted from the clipboard in Samsung phone
  29. 29 I have lost my data due to custom setting "Max. unlock attempts" and provided incorrect passwords several times. Can I recover my data?
  30. 30 Can I send comments, bug reports or ask for improvements?
  31. 31 What was the motivation to create this application?

I have bought a new phone. How can I transfer my data to the new phone


If you have aWallet Cloud: see FAQ Cloud

If you have aWallet:
  • Unlock aWallet in the old phone
  • On the main aWallet screen Press Menu | Backup data file.
    • There is a video showing how to do this: http://youtu.be/B3KAYTXM5Ts
    • The menu button can be represented by 3 vertical dots at the top right corner on some Android 4.x phones. Other phones have a menu button located at the bottom corner represented by 3 horizontal lines. 
  • Android 10 or older: Use Android app WiFi File Transfer or Airdroid and copy the Android/data/org.awallet.free/files/data.crypt file to your PC/Mac.
    • NOTE: Do not use a USB cable for transfer as it can destroy the data.crypt file and aWallet may not unlock.
  • Android 11 or newer: Use this guide to connect phone via USB cable and copy the Android/data/org.awallet.free/files/data.crypt file to your PC/Mac.
  • Install aWallet to your new phone using Google Play.
  • To find the correct file path do a backup first. Unlock aWallet and in the aWallet main screen press menu | Backup data file. 
  • Android 10 or older: Use Android app WiFi File Transfer or Airdroid and find and replace the created data.crypt file with that from your old phone.
    • NOTE: Do not use a USB cable for transfer as it can destroy the data.crypt file and aWallet may not unlock.
  • Android 11 or newer: Use this guide to connect phone via USB cable and find and replace the created data.crypt file with that from your old phone
  • In the aWallet main screen press Menu | Restore data file.
  • Unlock aWallet using the password you have used on the old phone.

I have bought a new phone. How can I transfer my data to the new phone using aWallet Cloud


First, install aWallet Cloud to your old phone and import data from the free version:
  1. Install (or reset) aWallet Cloud in the old phone
  2. Select "Import existing aWallet data" on the second screen
  3. Choose your cloud and account...
Then install aWallet Cloud to your new phone and import data from the cloud:
  1. Install (or reset) aWallet Cloud in the new phone
  2. Select "Restore from cloud" on the second screen
  3. Choose your cloud and account...

How to make a backup. Where is stored backup of the encrypted file on SD card

Note: If you have aWallet Cloud you have data.crypt file backup in your own cloud account (Dropbox or Google Drive). You can ignore this question.
  • To create data backup unlock aWallet and in the aWallet home screen press menu | Backup data file.
  • Android 10 or older: Use Android app WiFi File Transfer or Airdroid and copy the Android/data/org.awallet.free/files/data.crypt file to your PC/Mac.
  • Android 11 or newer: Use this guide to connect phone via USB cable and copy the Android/data/org.awallet.free/files/data.crypt file to your PC/Mac.
NOTE:.
    • The backup file is NOT located in the micro SD card chip but is stored inside the phone in the external storage. Therefore make sure to copy the backup file outside the phone.
    • If you reinstall aWallet the backup file will be deleted. Therefore make sure to copy the backup outside the phone.
    • Don't use Samsung Kies for aWallet backup, Kies doesn't backup private app data. Rather avoid other backup solutions too unless you are sure they are 100% reliable.


How do I restore data from backup

  • To find the correct file path do a backup first. Unlock aWallet and in the main screen press menu | Backup data file. 
  • Android 10 or older: Use Android app WiFi File Transfer or Airdroid and find and replace the created data.crypt file with the original data.crypt file backup. The data crypt file will be located at Android/data/org.awallet.free/files/ folder.
    • NOTE: Do not use a USB cable for transfer as it can destroy the data.crypt file and aWallet may not unlock.
  • Android 11 or newer: Use this guide to connect phone via USB cable and find and replace the created data.crypt file with the original data.crypt file backup. The data crypt file will be located at Android/data/org.awallet.free/files/ folder.
  • In the aWallet main screen press Menu | Restore data file.

If I forget my password. Is there a way to recover my data

  • If you have another device that can be unlocked by fingerprint or Face ID you can change the password.
  • Otherwise, the only way to unlock it is by using the correct password. All data is encrypted using the master password and the password is not stored anywhere in this case.
  • If you want to reset aWallet so that you can start again from scratch, press Menu | Reset aWallet. This will delete all data, but at least will keep your settings. On iOS reinstall the app to start over again.

I've changed the password but don't remember it. But I do remember my old password. Is there a way to recover my data?

I changed my fingerprint in my phone and now can't access aWallet app with my fingerprint

  • When a new fingerprint is added Android automatically deletes aWallet password stored in the secured KeyStore inside the phone. In this case, the only option is to remember the master password. Sorry. 
  • If you have another device with aWallet which you can still unlock with the fingerprint it is possible to change the master password on this device. Please see how to change the password.

I reset my phone, how can I recover my data in aWallet


Note: If you have aWallet Cloud you have the data.crypt file backup in your own cloud account (Dropbox or Google Drive). When you reinstall aWallet Cloud from Google Play select the "Restore from cloud" option in the initial screen. Ignore the steps below.
  • It is necessary to have data.crypt file to recover your data.
  • ! Never reset your phone if you didn't already have data.crypt file saved in your PC/Mac or cloud.
  • Resetting the phone is like buying a new one. Please see the steps on how to transfer data to a new phone.

I cannot find the Pro version in Google Play

  • There is no separate aWallet Pro version in Google Play. aWallet can be upgraded to get Pro features. See the question below on how this can be done.
  • Pro features currently are Password Generator and CSV Import.

How do I upgrade to PRO

  • Either open aWallet About dialog (press the Menu button | About). There is Upgrade to Pro button. 
Or...
  • Open Password Generator or initiate CSV Import. This will display Upgrade info dialog which can redirect you to Google Play to finish the purchase.
  • To open Password Generator see http://www.awallet.org/documentation#TOC-Password-Generator-pro-feature-
  • To initiate CSV Import see http://www.awallet.org/documentation#TOC-CSV-Import-pro-feature-

I have upgraded to PRO, but cannot find the password generator

  • To open Password Generator go to the Entry editor and press the pencil icon next to the hidden field. A hidden field is usually Password or Pin.
  • Also, look at this video https://www.youtube.com/watch?v=vdrOtAUdiqM at 0:52 to see how to open the password generator.

I have lost PRO upgrade

  • To fix this try restarting the phone first.
  • Pro features are associated with Google accounts in Google Play. Did not you recently remove some Google account from your phone? If yes add the account back to the phone.
  • If you have multiple Google accounts in your phone remove the other accounts and once the issue is solved add these accounts back.
  • Also, make sure your phone is connected to the Internet so that Google Play can refresh the license information. aWallet then remembers the license for 30 days offline.
  • Background data for the Google Play Store app must be enabled as well. Please see https://support.google.com/googleplay/answer/1663315?hl=en

I've imported data from CSV. How to split imported records to relevant categories

  • Just split the CSV file into multiple CSV files. aWallet will import them all at once to separate Categories. The name of each CSV file will become the name of each new Category.
  • See also CSV Import.

Password Generator is not available for new Category imported from CSV, only for existing Categories

  • To enable Password Generator for any field, go to the "Category Editor" and mark any field in any category as "hidden" (using the checkbox with the "eye" icon). All hidden fields have Password Generator available automatically.
  • When a new Category is imported from CSV none of its fields are hidden.
  • If the same Category is imported from CSV again, all its hidden fields are retained. The custom category icon is retained as well.

How to export data to CSV. Where are stored exported Categories in CSV

  • To export data to CSV make sure aWallet is unlocked and on the main screen press Menu | Export data to CSV.
  • CSV files are located at the path Android/data/org.awallet.free/files/csv/
    • Android 10 or older: If you cannot find the CSV files, your phone probably does not have Mass Storage Mode. In this case, use Android app such as WiFi File Transfer or Airdroid to access Android files from your PC.
    • Android 11 or newer: Use this guide to connect phone via USB cable.
    • !!! Note that CSV files are NOT encrypted and are accessible by many other apps from your phone. Therefore delete CSV files as soon as possible.

Cannot backup, "Backup data file" item is gray, can not be executed

Note: If you have aWallet Cloud version you have data.crypt file backup in your Cloud (Dropbox or Google Drive). You can ignore this question.
  • Make sure aWallet is unlocked and USB cable must be unplugged. 

Cannot find data.crypt or CSV backup on SD card

  • Note that the backup is NOT stored on the micro SD card removable chip but in the phone external storage (called also USB memory).
  • Android 10 or older: Use Android app such as WiFi File Transfer or Airdroid to access Android files from your PC.
    • Do not use a USB cable to access your phone. If your phone doesn't have Mass Storage mode (but only PTP or MTP mode) some files and folders can be hidden.
  • Android 11 or newer: Use this guide to connect phone via USB cable.
  • See also this post for more info about different storage types in Android phones.

When I connect my phone to PC using USB cable I don't see data.crypt file or exported CSV files

  • Android 10 or older: Use Android app such as WiFi File Transfer or Airdroid to access Android files from your PC.
    • Do not use a USB cable to access your phone. If your phone doesn't have Mass Storage mode (but only PTP or MTP mode) some files and folders can be hidden.
  • Android 11 or newer: Use this guide to connect phone via USB cable.

How do I change my password? The option Change Password is grayed out

  • Make sure aWallet is unlocked.
    • To access most features you have to unlock aWallet first using the current password.
  • Press Menu | Change Password on the main screen.

How to change the algorithm?


Can I copy record fields to the clipboard

  • Yes. In the Entry Viewer, tap the field Label and the Value will be copied into the clipboard. If the Value is a web link, the web browser is opened with the web URL.
    • It can be configured whether the copy action is done by touching the Label only, or by touching Label or Value. Copy on touch can also be turned off. The configuration is in App Settings and can also be changed by pressing the menu button in the Entry Viewer.
    • Note that copying passwords to the Clipboard might be very dangerous. Every application from your phone can see ALL clipboard changes! And possibly send all texts from the clipboard out of your phone. Clearing the clipboard later maybe therefore too late. Never copy your sensitive passwords or PINs to the clipboard!


How can I change Category icon

  • In the Category Editor, touch the Category Icon and the screen for icon selection will open. You can also choose custom icons stored on the phone. Press the "Phone Images..." button in the Select Icon screen. 
    • Only images that are up to 128x128 pixels large and 64 kB in size can be selected. Larger images caused memory issues.
    • If you experience aWallet crashes after you defined custom icons in the Category Editor. Delete those icons from USB storage and use standard aWallet icons only.

Is there a way to move entries from one category to another

  • Moving entries is not possible, unfortunately. The main reason is that categories may not be compatible in general. E.g. an entry from Credit Card category will not fit the Email category. There is a different number of fields and also field names don't match.
  • If you imported data from CSV file you can split the file to multiple CSV files and import them to aWallet. Each CSV file will create its own category.

Cannot find the menu button

  • The menu button is available in aWallet home screen. 
  • It can be represented by 3 vertical dots at the top or bottom right corner of the screen. 
  • Other phones have a physical menu button located at the bottom corner represented by 3 horizontal lines.

Why the menu item "Reset aWallet" is available when aWallet is locked

  • It is available for the case when the user forgets the master password. Reset function deletes data but not aWallet settings.
    • If anybody gets access to the phone he/she can reinstall or uninstall any appOr can open Android Settings / Apps / aWallet and press the "Delete data" button. In both cases, anyone can delete data from any of your installed apps. Therefore disabling this menu item would create a false sense of security.
    • The phone should be always secured by lock screen PIN so that nobody can do wrong actions with it (e.g. send emails on your behalf, etc.).

Is my data well protected?

  • aWallet has just one permission. It can only access external storage to export data in CSV or to allow the backup or restoration of the encrypted data file.
  • Since aWallet has no access to the Internet, SMS or other networks, it is impossible for the app to transfer data from your phone.

Where my master password stored?

  • Your master password is not stored anywhere, so you must always provide it to access your stored passwords.
  • Once you enter the master password, it is combined with 512-bit salt.  Salt is a unique random value that is part of the data.crypt file.
  • The master password combined with the 512-bit salt is hashed 1000 times by SHA-256 becoming the key that unlocks the data.crypt file. This hashed value and not the original password is kept in RAM memory while aWallet is in use.
  • Once aWallet is locked, this hashed password is cleared from RAM. requiring a new login attempt to access aWallet data.

Password not deleted from the clipboard in Samsung phone

  • aWallet clears the Clipboard when the Lock button on the main screen is pressed. Some phones like Samsung Note or Galaxy S have Clipboard history accessible in apps like Polaris Office. aWallet, however, is not able to access or delete the private Clipboard history in foreign apps. 
  • Storing passwords to the clipboard is not a good idea anyway. Every application in the phone can instantly read all texts that users copy to the clipboard. There is no permission needed for this.

I have lost my data due to custom setting "Max. unlock attempts" and provided incorrect passwords several times. Can I recover my data?

  • If you used aWallet Cloud, you can restore data from your Cloud (Dropbox or Google Drive). 
  • If you have data.crypt file backup you can restore your data.

Can I send comments, bug reports or ask for improvements?

  • Yes. I welcome any suggestions. See the Contact page.

What was the motivation to create this application?

  • I've been using a program called jWallet on my Nokia. It was a simple J2ME application that allowed me to have my private data always in my pocket. Later I've got Google Nexus S and wanted to have a similar app also in my new Android phone. So I decided to create aWallet for Android. I hope you enjoy aWallet as I do ;-)